Frequently Asked Questions

Customer Service Email:  customercare@blessedbutterfly.com

How long does it take to receive my order?

All of our products are made to order, engraved and shipped from Clayton, North Carolina.  We typically fulfill orders within 4-7 workdays.  In the event of a sale, shipping times may be delayed.

How can I track my order? 

You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. You'll receive a link to track your order. 

How can I contact you? 

Feel free to send an email to customercare@blessedbutterfly.com with your questions or requests.  You will receive a reply from an actual person in Pennsylvania, USA, within 48 hours.   We're here to help!

How can I exchange an item? 

Please email customercare@blessedbutterfly.com with your name, order number, and reason for returning. If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.  Please see our Returns and Refunds policy for details. 

Do you offer refunds? 

Absolutely. If you don't love your Blessed Butterfly item, we will refund your money. Refunds must be processed within 30 days of your purchase date. Item must be in the same condition as you received it. Please see our Returns and Refunds policy for details. 

Do you sell to Retail Stores? 

We do sell to select Christian based bookstores, church stores and retail outlets. Please send all inquiries to customercare@blessedbutterfly.com.